Refund policy

Last updated: 07 August 2026

At QMS Customs, customer satisfaction is important to us. Please read our returns policy carefully before placing an order.

Personalised & Custom Products

Most of our number plates are made to your exact specifications and are personalised.

Under the Consumer Contracts Regulations 2013, personalised or custom-made items cannot be cancelled or returned unless they are faulty, damaged, or supplied incorrectly.

Please double-check all spelling, registration numbers, sizes and options before completing your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

* Your order number
* Clear photographs of the item
* A description of the issue

If the item is confirmed to be faulty or incorrect, we will replace it or issue a refund where appropriate.

Standard (Non-Personalised) Items

Non-personalised accessories may be returned within 14 days of delivery provided they are:

* Unused
* In their original packaging
* In a resalable condition

The customer is responsible for return postage unless the item is faulty or supplied incorrectly.

Refunds

Approved refunds will be processed to your original payment method within 5–10 working days after we receive and inspect the returned item.

Contact

For returns or enquiries:

QMS Customs
127 Upwell Street
Sheffield
S4 8AN
United Kingdom

Email: qmscustoms@gmail.com